Secure integrity reporting channel
Managed by TCG Digital Forensics
Protecting customers and partners

Report suspicious PayJoy removal activity.

Help us identify accounts, pages, channels and phone numbers promoting the unauthorised removal or circumvention of PayJoy software.

Step 1 of 4 · Incident25%

What are you reporting?

Choose the primary source. You can add related links and phone numbers later.

Platform or source

Please copy the original link where possible. Do not shorten URLs.

Describe the activity

Tell the investigation team what you observed and why it appears suspicious.

Add direct links to posts, videos, profiles, pages or groups. Up to five links.

⚠
Preserve evidence before engaging. Do not confront the account or attempt to purchase a removal service. Capture the full screen, URL, username, date and time.

Your contact details

These details allow the investigation team to clarify the report and provide a case reference.

We will send a one-time code to confirm that you control this email address.

Review and submit

Check the core details before sending the report to the investigation team.

✓

Report recorded

Thank you. Your information has been prepared for the PayJoy investigation team.

PJ-000000

Keep this reference for follow-up. If the threat is immediate or involves physical danger, contact local law enforcement.

Privacy notice

Last updated: 16 July 2026

This portal is operated by TCG Digital Forensics to receive and assess reports concerning suspected unauthorised PayJoy software-removal or circumvention activity.

Information collected

We collect the incident details and evidence links you submit, together with your name, email address, optional telephone number, organisation and relationship to PayJoy. We also retain limited security information, including a protected hash derived from the submitting network address and records showing that the supplied email address was verified.

Purpose

The information is used to validate, assess, investigate and document suspected platform abuse, fraud, impersonation, intellectual-property infringement or software circumvention; to contact you for clarification; and, where justified, to support reporting, legal or enforcement action. It is not used for direct marketing.

Access and disclosure

Operational access to the Notion investigation register is currently restricted to the designated TCG Digital Forensics investigator. Relevant information may be shared only where reasonably necessary with authorised PayJoy representatives, service providers supporting the secure portal, affected online platforms, legal advisers, regulators or law-enforcement authorities. Access is limited according to investigative need.

Retention

Reports are retained only for as long as reasonably necessary for investigation, evidential, contractual, legal or enforcement purposes. Records that are no longer required will be securely deleted or de-identified, subject to any lawful preservation requirement. Expired one-time verification codes cannot be reused and verification records are kept only for security and audit purposes.

Storage and safeguards

Reasonable technical and organisational safeguards are used to protect the information. The portal uses vetted cloud services, including Cloudflare, Notion and the email-verification provider; this may involve secure processing or storage outside South Africa subject to appropriate safeguards.

Your choices and rights

Supplying a report is voluntary, but required fields are needed to assess and follow up the matter. Subject to applicable law, you may ask whether we hold your personal information and request access, correction, deletion, restriction or objection to processing. Contact security@gridharbour.work. You may also lodge a complaint with South Africa's Information Regulator.